Buyback Policy

If any of our customers wish to return the product purchased through for money back in future, can do so by sending back the product to us or by visiting any of our outlets in India.

Please call or visit any of the nearest Joyalukkas outlets to know more about the in store buy back policy.

Following policies are applicable only for the buy back through online.

Contact our customer care team and inform the details of the item you wish to return to us along with the Order No. and generate a Return Authorization Code.

Follow the return procedure mentioned here to return the product to us.

Once the returned product is received by Joyalukkas and after successful completion of the quality check, your refund will be made within 10 working days.

The value of the returned product will be calculated based on the prevailing gold/Diamond rates mentioned in

Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

Refund will be made via online bank transfer within 10 days of receipt of the product.

Customer need to update their bank details to avail this facility. Click here to update bank details.

Please refer the table below for the Buy Back values:

Coins 96% of Published rate
Gold Jewellery 96% of Published rate
Diamond Jewellery 96% of Published gold rate and 80% invoice value of Diamond
Platinum 96% of Published Platinum rate and 80% Invoice value of Diamond
Uncut Jewellery 96% of Published gold rate and 70% invoice value of Uncut Diamond
Making Charge, Other Stone and GST Buy back is not applicable