GIFT CARD GIFT VOUCHER

Exchange Policy

If any of our customers wish to exchange the product purchased through Joyalukkas.in can do the same by sending back the product to us or by visiting any of our outlets in India. Please call any of the nearest Joyalukkas outlets to know more about the in store exchange policy.

Following policies are applicable for the exchange through online.

14 Day Easy Exchange Policy:

Customers will get 100 % of the invoice value if the product is exchanged within 14 days of purchase.

Contact our customer care team and inform the details of the item you wish to return to us along with the Order No. and collect a Return Authorization Code.

Follow the return procedure mentioned above to return the product to us.

If you have received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

During the exchange, return the product with its original bill/product certificate. Loss of the original product certificate/Invoice would result in a deduction of Rs. 500.

Once the returned product is received by Joyalukkas and after successful completion of the quality check, your refund will be processed within 10 working days.

Exchange after 14 days of Purchase:

We offer a Lifetime Exchange option for all purchases made from Joyalukkas.in, in India.

Contact our customer care team and inform the details of the item you wish to return to us along with the Order No. and collect a Return Authorization Code.

Follow the return procedure mentioned above to return the product to us.

Once the returned product is received by Joyalukkas and after successful completion of the quality check, your refund will be processed within 10 working days.

The value of the returned product will be calculated based on the prevailing gold/Diamond rates mentioned in www.joyalukkas.in.

The refund amount will be based on the product weight. No making charges/GST will be refunded for the returned product.

Please refer the table below for the Exchange Values,

CATEGORY VALUE
Coins 100% of Published rate
Gold Jewellery 100% of Published rate
Diamond Jewellery 100% of Published gold rate and 90% invoice value of Diamond
Platinum 100% of Published Platinum rate and 80% Invoice value of Diamond
Uncut Jewellery 100% of Published gold rate and 80% invoice value of Uncut Diamond