GIFT CARD GIFT VOUCHER

Frequently Asked Questions

+ Is it secure to buy gold online at joyalukkas.in?
+ What happens if my order is delivered damaged?
+ What happens if the product I ordered is damaged?

User Account & Registration

+ How do I register on joyalukkas.in?
+I forgot my password. What should I do?
+ How do I change my password?

Purchase

+How can I cancel my order?
+How long will it take for my purchase to be delivered?

Jewellery care

+What type of jewellery is recommended for sensitive skin?
+Can I wear a platinum ring while doing manual work such as cleaning or gardening?
+What is the best way to clean a platinum ring?
+How to Clean and Care for Your Gold Jewellery
+How to Clean and Care for Your Diamond Jewellery
+How to Clean and Care for Your Gemstone Jewellery
+How to Care for 925 Sterling Silver Jewellery
+How do I know my ring size?
+How do I know my bangle size?

Joyalukkas Gift card

+How do I purchase the Joyalukkas Gift Card?
+Where can I use the Gift Card?
+How much money I can put on my Gift Card?
+How can I check my balance on the Gift Card?
+How many times can I use my Gift Card?
+Can I top up my Gift Card?
+Will the receiver of the GiftCard receive a statement?
+Can I get a refund on items purchased using the Gift Card?
+Does the Gift Card have an expiry date?
+What to do if you lose your Joyalukkas Gift Card

Payment Options

+What are the available payment options?
+How does the online payment system work?
+What are the reasons where my credit card might be refused?
+What is the ‘Save this Card’ option on the payment page?

Customer Support

+Can I speak to someone about a problem on the website?

Shipping & Delivery

+How long would it take for me to receive my order?
+Do you offer free shipping?
+Do you shipment all over India?
+How do I check the status of my order?
+What can I do if my order is delayed?
+What happens if my order gets shipped to the wrong address?
+Where can I find my tracking number?
+Where can I view an invoice for my order?
+What happens if my order is delivered damaged?
+What happens if the product I ordered is damaged?